Firestore Synchronized Failed & Integration Failed

Help
#1

Hi, I have been using Jet Admin with Firestore integration (“Direct connection” mode, not “Sync” mode) for about a month.
There are some changes (many new fields in documents etc.) in our Firestore database, and I tried to use “Sync Structure”. But it failed and said “Synchronized Failed. Resource structure update failed”
(Screenshot 1 in the drive)

Then I created a brand new App, and tried to add Firestore as a data source. I did what I did before - upload the Firestore private key json, but it said “Integration with data source failed: Query failed, please check your network connection and try again”
(Screenshot 2 in the drive)

My network connection is ok. Are there any other factors that can cause these? I don’t really think changes we made on Firestore caused these.
It would be so great if anyone would help.

#2

Hello @Gim_Proto
Have you had any changes on the Firebase side in terms of permissions and data access?

#3

Hi @JetTeam ,
Thanks for your reply! I don’t think so but I will check with my teammates. However I found it a bit weird. I have been using the Firestore integration for CRM usage and create new documents / update documents. Like what you did in this document.
And they are still working. I can still create/update my Firestore documents.
But “Sync Structure” and “Add Firestore as Data Source” are not working.

#4

Hi @JetTeam,
we opened developer console in chrome when clicking "Sync Structure” button,
and these were the errors we saw:

image
image780×241 24.5 KB

We were wondering if this could be the problem.

#5

@Gim_Proto
Could you please invite my email denis.platonov@jetadmin.io as an administrator so I’ll be able to check it?

#6

Hi @JetTeam , the issue was somehow gone “once” but it came back again.
We were in free plan and we needed to change to Starter plan to invite you.
The first time I clicked “Switch to starter” button I got the red error notification in top-right corner just like what I got when clicking “Sync Structure”.
I decided to click it again, but before I did that, I changed it from monthly to annual (the red arrow in the screenshot) and I saw a green notification in top-right corner. Then I click “Switch to starter” button again and there was no red error notification this time and the payment window successfully popped up.
So, I thought maybe “Sync Structure” will work this time… and I went to the Firestore data source page to click “Sync Structure”. And it works! But it worked just once and didn’t work after that.

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image2242×873 82.6 KB

Before we can switch to starter and invite you, we have another issue here: we choose $30 “Switch to Starter” but the payment popup shows $60, if we try “Switch to Pro” it shows $120. Did we miss anything? :sweat_smile:

Thank you

#7

@Gim_Proto You have 2 users in the project and therefore you will be charged $30 * 2 users = $60

#8

Hi @JetTeam , oh got it, thanks. We’ve sent you the invite.

#9

Hi @JetTeam , we were wondering if you have updates on this?
Thank you!

#10

@Gim_Proto We are working to fix this issue. I’ll let you know.

#11

Hi @JetTeam, Thank you very much!

#12

Hi @JetTeam , I was wondering if by any chance you’d have a timeframe when this issue will be fixed.
Thanks again!