Any support for jet admin?

I’m thinking of suggesting this to a customer, but it seems there isn’t support for this product. Can anyone let me know here whether their questions are being answered. I asked a question 20 days ago and there doesn’t appear to be any support.

Can anyone just supply a yes no answer to this so I can make a decision?

Hi, I apologize for the delay. Could you kindly reach out to our support team again? I will locate your ticket and provide a response as soon as possible. Thank you for your patience.