Questions Regarding JetAdmin Enterprise On-Premise Plan

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#1

Hello,

My name is Maxime, and I’m reaching out on behalf of the school board I work for. We’re currently evaluating JetAdmin for a potential enterprise deployment and have a few specific questions:

  1. How many employees currently work at JetAdmin?

  2. What are the support hours for the enterprise on-premise plan in the Eastern Time zone?

  3. What certifications does JetAdmin hold (e.g., SOC 2)?

  4. Can JetAdmin support approximately 20–100 apps for an organization with 7,000+ employees?

  5. Does the on-premise version of JetAdmin include automated or self-managed backup capabilities?

  6. Is multi-environment support (e.g., dev, staging, production) available in the enterprise on-premise plan?

  7. Are there discounts available for educational organizations such as school boards, which are non-profit?

Thank you in advance for your assistance.

Best regards,
Maxime

#2

Hi Maxime,

Thank you for reaching out, and it’s great to connect with you. I appreciate your detailed questions—please find my responses below:

  • Team Size: We have multiple specialized teams across product, engineering, support, and customer success. If you could share the context or compliance reason behind the employee count question, I’d be happy to provide more specific information.
  • Support Hours (Eastern Time): Our enterprise on-premise support runs from 7:00 AM to 1:00 AM ET. As an enterprise customer, you’ll also have access to a dedicated Slack channel with direct support from our development, DevOps, and support teams.
  • Certifications: We follow strict data protection policies and high security standards. While formal certifications such as SOC 2 are currently in progress, many of our enterprise clients already rely on our platform for secure operations. Could you let us know which certifications your organization specifically requires?
  • Scalability (20–100 apps): Jet Admin is capable of supporting complex organizations. While managing 20–100 apps is technically feasible, we’d recommend discussing your specific use case. Some of our platform features may allow for consolidation or more efficient management of your workflows.
  • Backup Capabilities: Yes, the on-premise version includes automated and self-managed backup options.
  • Multi-Environment Support: Yes, multi-environment setups (e.g., dev, staging, production) are fully supported in the enterprise on-premise plan. You can create as many environments as needed.
  • Educational Discounts: While we don’t have a fixed education discount program, we do offer a 20% discount for annual subscriptions. In some cases, we may consider additional accommodations for educational or non-profit organizations—I’d recommend booking a call so we can explore that further.

Let me know if you’d like to schedule a meeting—we’d be happy to dive deeper into your needs and help find a solution for your school board.

Best regards,
Nas

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